Effective Date: 1 January 2026 | Last Updated: June 2026
At A&S Dental Clinic, your privacy is as important to us as your smile. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website (asclinic.ae), contact us, or receive care at our clinic on Al Wasl Road, Dubai. We operate in full compliance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and the guidelines of the Dubai Health Authority (DHA).
What Information We Collect
When you interact with us — whether through a booking form, WhatsApp message, phone call, or an in-clinic visit — we may collect personal details such as your name, contact number, email address, and Emirates ID. As a dental healthcare provider, we also collect sensitive health information including your medical history, dental records, X-rays, treatment plans, and clinical photographs, strictly for the purpose of delivering safe, accurate, and personalised care. When you browse our website, we also gather anonymised technical data such as your IP address, browser type, and pages visited, to help us improve your online experience.
How We Use Your Information
Your information is used primarily to provide and manage your dental treatment, confirm and remind you of appointments, process payments, and maintain your medical records as required by DHA regulations. We may also send you relevant health tips or clinic updates — but only with your consent, and you can opt out at any time. We never use your data for automated profiling or sell it to third parties for commercial gain.
Who We Share It With
We share your data only when necessary and always responsibly. This may include dental laboratories or specialist referrals involved in your care, secure clinic management software and payment processors, your health insurer for claims processing, and regulatory bodies such as the DHA or UAE authorities when legally required. Every third party we work with is bound by strict data protection obligations.
How We Protect and Retain Your Data
We apply strong technical and organisational safeguards — including SSL encryption, access-controlled health record systems, and trained staff protocols — to keep your data secure at every stage. Medical records are retained for a minimum of ten years in line with DHA requirements. Other data, such as enquiry records and marketing communications, is held only as long as necessary and then securely deleted.
Your Rights
You have the right to access, correct, or request deletion of your personal data, withdraw any consent you’ve given, or object to how your information is used. To exercise these rights, simply contact us at info@asclinic.ae or call +971 56 648 1481. We will respond within 30 days. If you have unresolved concerns, you may escalate to the UAE Data Office at uaedataoffice.gov.ae.
We may update this policy from time to time — the latest version will always be available on this page.